Data processing policy or
confidential information

REAL ESTATE SERVIPARAMO SAS, a commercial company established under the laws of the Republic of Colombia, hereinafter REAL ESTATE, in order to develop the fundamental right contained in article 15 of the Political Constitution, by virtue of which “all people have the right to their personal, family privacy and their good name and the state must respect them and make them respected. Likewise, they have the right to know, update and rectify the information that has been collected about them in the data banks and files of public and private entities.” Likewise, obeying the instructions provided in statutory law 1581 of 2012, we proceed to communicate the policy for the treatment of confidential information communicated by our suppliers and clients, which is governed by the constitutional and legal precepts in force and the following clauses.

1.- Unequivocal Acceptance Behaviors Information Management:

The owner grants unconditional and irrevocable authorization to INMOBILIARIA SERVIPARAMO for the treatment, collection, storage, use, circulation and deletion of personal confidential information or of the commercial company that it represents when transmitted via email, postal mail, filling out physical forms and /or deliver personal, commercial, accounting, financial, technical documents to any representative of INMOBILIARIA SERVIPARAMO SAS. This information will be treated and stored in accordance with the confidential information treatment policy of INMOBILIARIA SERVIPARAMO SAS.

2.- Responsible for Information Management:

INMOBILIARIA SERVIPARAMO SAS (hereinafter INMOBILIARIA SERVIPARAMO, a commercial company incorporated under the laws of the Republic of Colombia, identified with NIT 900404597-4, with main address in the city of Barranquilla – Colombia on Vía 40 # 75 – 95, telephone: 018000115030, judicial notification email: aldocasalins@yahoo.es will be responsible for the management of confidential information revealed by the owner.

3.- Definitions:

For the purposes and interpretation of this policy, the definitions contained in statutory law 1581 of 2012 will apply.

4.- Ways of Obtaining Information by the Owner:

INMOBILIARIA SERVIPARAMO obtains personal data in the following activities, without the following list being exclusive:

 

  • Data collection through the customer service line.
  • Capturing information from suppliers.
  • Collection of client portfolio in its business units.
  • Capturing information through the website.
  • Payroll information and personnel management.
  • Execution of contracts.
  • Fairs and congresses.

 

During the execution of these activities or others where the collection of personal data occurs, the report, disclosure, use, consultation, elimination or deletion, forwarding, transfer, transmission, administration, access, conservation, storage, archive, analysis, copy , processing, and inclusion of said personal data within the databases on its server or that of a third party both in Colombia and abroad INMOBILIARIA SERVIPARAMO must comply with the provisions of the Political Constitution of Colombia, in statutory law 1581 of 2012 and in regulatory decree 1377 of 2013. Therefore, you will obtain prior authorization from the owner.

INMOBILIARIA SERVIPARAMO will use the information collected for the execution of its corporate purpose and also to carry out the following activities without its enunciation having a restrictive nature:

 

  • Attention to the request of authorities.
  • Customer registration.
  • Credit risk analysis, security studies of clients, suppliers and users.
  • Contract compliance.
  • Sending correspondence, emails, telephone contact with your clients, suppliers, workers and users.
  • Staff pick.
  • Consultation and reporting to credit risk centers legally constituted in Colombia.
  • Collection management.

5.- Validity of the Databases:

The databases will be valid as long as the commercial company INMOBILIARIA SERVIPARAMO SAS is in force.

6.- Rights of the Owners of the Databases:

The owners of the databases will have the rights contained in the Political Constitution of Colombia, and current Colombian legislation. In application of the terms of the law, INMOBILIARIA SERVIPARAMO assumes the role of data controller when it collects, stores, uses, circulates, deletes, or transfers data of the owners in any of its company activities, whether by itself or through third parties. The rights that assist the owners are:

 

  • Know, update, modify, correct, delete your personal data from those responsible for the treatment. This right is limited only to partial, inaccurate, incomplete, fragmented, misleading data, or data whose processing has not been authorized.
  • Request proof of data use authorization.
  • Be informed of the use of your personal data.
  • Present complaints in accordance with the Law for violations of the provisions of the current law that regulates the processing of personal information in databases.
  • Revoke authorization.
  • Free access to your personal data.

7.- Processing of Sensitive Data and Personal Data of Children and Adolescents:

SERVIPARMO will not collect data related to children and/or adolescents. The sensitive data collected from its employees will be used for the sole and exclusive purposes of managing the employment relationship with the company and to comply with the legal, contractual and conventional labor, social security and/or occupational health obligations in force and/or or completion thereof. These data are managed by the personnel management area of ​​INMOBILIARIA SERVIPARAMO.

8.- Attention to Queries, Requests and Claims:

INMOBILIARIA SERVIPARAMO will allow the data owner free access to their information when required to make queries, as well as to guarantee the right of the owners to submit complaints and requests for correction, updating or deletion of data. INMOBILIARIA SERVIPARAMO will also allow access to the following people:

 

  • Data owner.
  • successors of the owner of the data.
  • Public and/or administrative entities.
  • By court order or by a third party authorized by the owner or the law.
  • By stipulation in favor of another.

INMOBILIARIA SERVIPARAMO will allow queries, requests and claims in writing at the judicial notification address at VIA 40 # 75 – 95 in the city of Barranquilla, telephone: 018000115030, judicial notification email: aldocasalins@yahoo.es. The owner may fill out the form and send the request, complaint or claim which will be answered within a period of 10 business days, in accordance with the provisions of article 14 of law 1581 of 2012.

The request for deletion of information and revocation of authorization will not proceed when the owner of the data has a legal or contractual duty to remain in the databases of INMOBILIARIA SERVIPARAMO.

9.- Reception of Questions, Complaints, Claims and Queries:

For PQR received by physical means or by email: The Single Format for Receiving Requests, Complaints and Claims will be adopted and implemented, which must be downloaded from the SERVIPARAMO website. The form must be sent by postal mail to VIA 40 # 75 – 95 in the city of Barranquilla, or to the following email: aldocasalins@yahoo.es. Response times will be ten (10) business days for inquiries and fifteen (15) business days for claims.

b) Reception of queries, requests and complaints through the Call Center: Once the Operator hears the user's request, they must request their authorization to receive their personal data, but not before giving them the right to consult the published Privacy Notice. on the SERVIPARAMO company website www.serviparamo.com.co The queries, requests and claims received by this means will be processed by the company and its response will be given in writing to the notification address provided by the owner. Response times will be ten (10) business days for inquiries and fifteen (15) business days for claims.

c) Request for knowledge, updating and rectification of personal data: This will apply to partial, inaccurate, incomplete, fragmented, misleading data, or those whose processing is expressly prohibited or has not been authorized by the owner. The request made by the owner in this regard must be sent by postal mail to VIA 40 # 75 – 95 in the city of Barranquilla, or to the following email: aldocasalins@yahoo.es Response times will be ten (10) business days for inquiries and fifteen (15) business days for claims.

d) Request to revoke the authorization and/or request the deletion of the data: This will proceed at the request of the Owner (except in cases where the law expressly states that it is not applicable) or when the Superintendence of Industry and Commerce so determines, after verification. of non-compliance by INMOBILIARIA SERVIPARAMO with the constitutional and legal principles, rights and guarantees. Response times will be ten (10) business days for inquiries and fifteen (15) business days for claims.

e) Claims for inaccuracy or breach of obligations: The owner or his successors who consider that the information contained in a database must be corrected, updated or deleted, or when they consider that a breach of any of the duties has occurred. contained in Law 1581 of 2012, may submit a claim to INMOBILIARIA SERVIPARAMO by postal mail to VIA 40 # 75 – 95 in the city of Barranquilla, or to the following email: aldocasalins@yahoo.es Said claim will be processed under the following rules:

 

  • The claim will be made through a request addressed to INMOBILIARIA SERVIPARAMO, with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, the interested party will be required within five (5) days following receipt of the claim to correct the deficiencies. After two (2) months from the date of the request, without the applicant presenting the required information, it will be understood that he or she has abandoned the claim. In the event that the person receiving the claim is not competent to resolve it, he or she will forward it to the appropriate person within a maximum period of two (2) business days and will inform the interested party of the situation.
  • Once the complete claim is received, a legend that says “claim in process” and the reason for it will be included in the database within a period of no more than two (2) business days. Said legend must be maintained until the claim is decided. 3. The maximum term to address the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term. When there is a claim, INMOBILIARIA SERVIPARAMO must inform the third parties with whom it has shared the personal data that is the subject of the claim, that said claim exists and is being processed. In addition to the above, you must insert the legend into the database “information in judicial discussion” once notified by the competent authority about judicial processes related to the quality of personal data; While the information is being disputed by its owner before the authority, INMOBILIARIA SERVIPARAMO will not be able to circulate it with third parties.

10.- Privacy Committee:

In order to comply with the provisions of Law 1581 of 2012 and its regulatory decree 1377 of 2013, the Privacy Committee is created. This committee is made up of the Director of Contracting and Legal Affairs of Serviparamo SAS, the Director of Human Management of Serviparamo SAS, the portfolio coordinator of Serviparamo SAS and the Chief Privacy Officer of Contracting and Legal Affairs of Serviparamo SAS. Its functions are the following:

 

  1. Provide mechanisms so that processes and controls are designed to ensure the protection of personal data, seeking to safeguard the request for authorization for the processing of personal data, compliance with the information processing policy, compliance with the policies of each area on habeas data, the operation of the consultation and response methods on requests associated with personal data, including its deletion.
  2. Resolve queries from the Computer Incident Response Group and the different areas of the company regarding the processing of personal data.
  3. Request modifications to the internal processes of the different areas of the company in order to keep them aligned with the habeas data standards and the Information Treatment Policy of INMOBILIARIA SERVIPARAMO.
  4. Study the authorization requests from the different areas of the company to share personal data captured by INMOBILIARIA SERVIPARAMO with third parties.
  5. Define the training and training programs, along with their periodicity, that are required by the staff and contractors of INMOBILIARIA SERVIPARAMO.
  6. Review the results of internal and external audits carried out on the processing of personal data and establish action plans based on their results. The Privacy Committee will meet every 6 months or whenever required. The person in charge of making the calls for meetings is the Privacy Officer.

11.- Update of this Policy:

INMOBILIARIA SERVIPARAMO reserves the right to update this Policy when required in accordance with its internal procedures and exercise of its activities. When it is updated, it must be informed through appropriate means to the owners of the data contained in its databases, prior to its implementation.

12.- Date of entry into force of the Policy:

The update of this policy is published on January 18, 2023 by INMOBILIAIRA SERVIPARAMO on the website of the company SERVIPARAMO SAS www.serviparamo.com.co

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© 2023 Serviparamo SAS – All rights reserved. – Data policy

Los Libertadores University Foundation

Cartagena Colombia

Construction of the air conditioning system for the new headquarters project in Cartagena of the LOS LIBERTADORES UNIVERSITY FOUNDATION.

Change of PVC (horizontal) condensation pipes, condensing units and installation of PN20 polypropylene pipes and accessories, installation of bypass chiller for air conditioning.

Northern University Foundation - Multipurpose Building

Barranquilla, Colombia

The supply, installation and commissioning of the air conditioning system of the Multipurpose Building of the Universidad del Norte was developed. The scope also includes balancing, testing and commissioning of equipment: handling units, chilled water fan and coil units, mini split chiller units, heat recovery chiller units, variable volume boxes, air blower units and air centrifugal.

A 550-ton York centrifugal chiller with two Reymsa model 300 towers.

Amstrong cold water pumps primary system of 25 hp (horsepower), Amstrong cold water pumps secondary system of 75 hp, condensation water pumps (towers) of 30 hp.

Pontifical Javeriana University – Attic Building

Bogota Colombia

In the project, a main air conditioning system was installed, cooled by water, through two chillers, as well as, in conjunction with two towers and 17 air handlers. The balancing of air conditioning equipment located in the attic building was developed. On the other hand, a mechanical ventilation system was installed for the bathroom battery.

Outlet Factory Shopping Center

Bogota Colombia

Supply and installation of mechanical ventilation systems and infrastructure for air conditioning.

This system would be made up of:

  • Cooling towers made of fiberglass.
  • Fans.
  • Armastrong brand condensation water pumps.
  • Speed ​​Variators.
  • Air filters.
  • Condensation water networks.
  • Hermetic doors.
  • Passage valves with threaded bronze or flanged union depending on the pipe.
  • Supply of boards in the equipment that requires it.
  • Galvanized sheet ducts.
  • Diffusers and grilles.
  • Flexible pipes.
  • Adjustment and balancing.

Panama Tower Building

Lima Peru

Implementation of a building air conditioning system based on the production of cold water through water-condensed Chillers, Cooling Towers and with internal distribution through fan coil for common areas.

Mechanical Ventilation, Pressurization of Stairs, Monoxide Extraction, etc.

WeWork

Lima Peru

Implementation of a coworking office air conditioning system, using chilled water fan coil, VRF equipment and mechanical ventilation.

Implementation of an automated control system for easy use and monitoring of air conditioning equipment.

Claro Business Tower

Bogota Colombia

The project includes: Shopping center with two levels, four (4) basements and four towers from floors 3 to 10.

To supply the thermal load required for the business center and towers 1 and 2 from levels 3 to 10, three (3) 538 tr magnetic-type water-condensing water chiller units were installed.

The shopping center has 33.475 square meters, tower 1: 2.013 square meters and the tower: 1.850 square meters. The system used in the cold plant is of the variable primary pumping type.

For towers 1 and 2, a variable speed secondary pumping system is used. For the business center and levels 1 and 2, variable speed drive units will be used for the offices. For the extraction of food odors from level 2 of the business center, four (4) smoke extraction and odor eliminator systems will be implemented, with a capacity of 22.000 cfm each.

For towers 3 and 4, from floors 3 to 10, two (2) cooling towers of 350 tr each will be used, with variable speed in the pumps and towers. For each zone, the end user will place their respective package type unit with water condensation.

Puerta de Oro Events and Convention Center

Barranquilla, Colombia

Supply and installation of 3 centrifugal chillers of 55o tr each and two screw chillers of 220 tr and one of 110 tr to condition the fairgrounds and support areas, the system consists of a variable primary and secondary system, the handling units were located on a technical slab with noise eliminators in the supply and return ducts, the supply ducts are circular and through imported nozzles they supply air from the ceiling to the lower part of the 16-meter-high exhibition center, the units are condensed by water for which 8 cooling towers were used. In total the system consists of 6 handlers.

Caribe Plaza Shopping Center

Cartagena Colombia

The work consists of the supply and assembly of the mechanical ventilation and air conditioning system.

El Cacique Shopping Center

Bucaramanga – Colombia

The supply and installation of air conditioning for the Cacique Mall and the infrastructure for the commercial premises were developed, cooling, vertical pumps with variable speed duct system, polybutene pipes, ventilation system, two condensate water treatment systems, supervision and engineering and a control system for the entire plant with optimization of energy consumption.

Supply and installation of two cooling towers with their pumps and pipes.

Hotel Karibana

Cartagena Colombia

An air conditioning and mechanical ventilation system was implemented in Tower 2 Building, STAGE III and the building ventilation supplies 48.899 cfm of outside air, having 4 DOAS systems as follows:

  • Two systems of 13262 cfm and 12860 cfm for floors 2 through 6 and the first floor bedroom area.
  • A 10447 cfm system for the first floor.
  • A 5409 cfm system for the basement.
  • A 6921 System for the Ball Room.

 

To carry out energy recovery, bath extraction is carried out directly by the extraction fans incorporated into the energy recovery units, with no additional extraction equipment required.

Supply, import, nationalization, transportation, assembly, installation, start-up and correct operating status of the equipment that makes up the cogeneration system of electrical, solar and thermal energy.

Dann Carlton Hotel & Convention Center

Barranquilla, Colombia

Supply, installation and commissioning of the air conditioning system. The project consists of the installation of two centrifuges of 300 tons each, a cooling tower on the third floor of the hotel. As a result, there is a saving in energy consumption of more than 40%.

Zuana Hotel

Santa marta colombia

The work consists of the supply and assembly of the mechanical ventilation and air conditioning system. 35.900M2 1000 TR chiller screws 330 rooms, event rooms, restaurants and gym.

Hotel Las Americas

Cartagena Colombia

The supply, installation and commissioning of the air conditioning and mechanical ventilation systems in the Torre del Mar and expansion of the Hotel Las Americas convention center were carried out.

33.351 M2 800 TR chiller screws, 279 rooms, 4 restaurants, 4 bars, 1 gym, food center.

Hotel Hilton Garden Inn

Barranquilla, Colombia

WWTP Wastewater Treatment Plant

Cooling and ventilation system consisting of a water chiller with a capacity of 200 tr, capacity = 700 to lower the water temperature of the buildings of: operations, preliminary treatment, inlet pumping station, thickening and dewatering, ventilation system in tower A, BYC of the digesters, energy recovery, maintenance, truck workshop, truck washing, blowers, primary and return sludge pumping station, Electrical substation of the Secondary Sedimentation areas, among others. The system includes a network of pipes to supply water to each building and the water pumping system.

ZF-Tower

Bogota Colombia

Air conditioning system consisting of a cold water plant (4 chillers) with 120 tons of refrigeration. Vertical in-line type cold water circulation pumps. Complete handling units, centrifugal fan units for basement extraction, bathroom extraction, pressurization of stairs using mushroom fans and pent house. Central system control and monitoring system. It has BTU measurement systems for each point on the network.

Amarey Nova Medical Group

Bogota Colombia

Farmacapsulas SA

Barranquilla, Colombia

Mormon Temple

Arequipa, Peru

Implementation of the temple's air conditioning system based on the production of cold water through air-condensed Chillers and with internal distribution through handling units, fan coils, vav boxes.

For the administrative area (Shelter), VRF equipment with cassette-type indoor units was available.

Mechanic ventilation.

Falabella Saga – Mall Plaza

Lima Peru

Implementation of the store's air conditioning system based on the production of cold water through air-condensed Chillers and with internal distribution through handling units, fan coils.

For the administrative area, VRF equipment was available with indoor fan coil and cassette units.

Mechanical ventilation, pressurization of stairs.

Implementation of an automated control system (BMS) for the easy use and monitoring of air conditioning, electrical, sanitary and fire detection equipment.

FOSUNAB Foundation Health Complex

Bucaramanga – Colombia

In the work, the supply and installation of the air conditioning system for the FOSUNAB FOUNDATION health complex was developed, which is composed of three centrifugal chillers of 800 TR each, three cooling towers, vertical pumps with speed chillers, ducts, steel pipe, cold water handlers with filtration ranging from 35% to 99.97% and fan coil for rooms, energy recovery systems, precision units for UPS ventilation, supervision and engineering system and a control system for the entire plant with optimization of energy consumption.

Likewise, a basement extraction system, office building equipped with cooling towers and water-condensed packages with their pumps and cooling towers.

47.000 square meters built. It has 400 beds, a convention center for 1500 people and a hotel for 40 suites.

Ibero-American Clinic

Barranquilla, Colombia

Supply and installation of air conditioning and mechanical ventilation. The system is made up of water chiller units, francoil units, handlers, cooling towers, fans, cold water and condensation pumps and networks, ducts, supply grids, extraction hoods, mini-split units and the respective control panels.

19.657 square meters built. It has 95 beds.

Porto Azul Auna Clinic

Barranquilla, Colombia

Within the work, the supply and installation of the air conditioning system of the Porto Azul clinic was carried out, which is composed of two 380 TR centrifugal chillers, two cooling towers, vertical pumps with variable speed drives, duct system, steel, 68 cold water handlers with filtration ranging from 35% to 99.97% and 140 fan coils for rooms, two energy recovery systems, 10 precision units for UPS ventilation, supervision and engineering system and a control system for the entire plant with optimization of energy consumption.

15.900 square meters of clinic. It has 112 beds and 164 offices.

EsSalud Barton Thompson Hospital

Lima Peru

Daniel Alcides Carrión Regional Hospital

Cerro de Pasco – Peru

Implementation of an air conditioning system based on the production of hot water through water heaters and with internal distribution through air handling units, VAV boxes and fan coils.

Serena del Mar Hospital Center

Cartagena Colombia

The District distributes thermal energy to the buildings that make up this commercial and residential complex, including the Serena del Mar Hospital Center.

Serena del Mar Residential

Cartagena Colombia

CAVANA Residential Project.

  • – Replacement of conventional mini Split systems.
  • – Expansion of the existing Thermal District core.

Potenza Business and Business Center Thermal District

Villavicencio – Colombia

Intramural Thermal District that will supply the necessary energy (in Btu/h) to supply the cooling capacity of the offices and equipment in common areas; This District will deliver the energy through Agua Helada.

Two office towers – Thermal/energy district that supplies electricity and air conditioning.

Four Seasons Hotel and Private Residences

Cartagena Colombia

Intramural thermal district with a cooling capacity of 550 tons. trigeneration district with the components of electrical generation, chilled water, sea water for condensation system, hot water for consumption of the Real Estate Project and for Re-Heat of the air conditioning system.

Big Apple Thermal District

Cartagena Colombia

Intramural thermal district with a capacity of 550 tons of cooling, through which energy consumption by the premises and common areas will be reduced by the generation of cold water for the air conditioning system, which will reduce the use of refrigerant gases

Karibana Hotel

An air conditioning and mechanical ventilation system was implemented in Tower 2 Building, STAGE III and the building ventilation supplies 48.899 cfm of outside air, having 4 DOAS systems as follows:

  • Two 13262 cfm and 12860 cfm systems on floors 2 through 6 and the bedroom area on floor 1.
  • A 10447 cfm system on the first floor.
  • A 5409 cfm system in the basement.
  • A 6921 System in the Ball Room.

To carry out energy recovery, bath extraction is carried out directly by the extraction fans incorporated into the energy recovery units, with no additional extraction equipment required.

Supply, import, nationalization, transportation, assembly, installation, start-up and correct state of operation of the equipment that makes up the Co-generation System of electrical, solar and thermal energy.

Serena del Mar Thermal District

Cartagena Colombia

Mixed-use extramural thermal district, with a cooling capacity of 1,544 tons, which air-conditions a hospital, a university and housing projects that are under development.

Lo Nuestro Thermal District

Monteria – Colombia

This shopping center has a solar system and an intramural thermal district with a cooling capacity of 1,410 tons, which benefits 157 commercial premises with an optimal temperature in their spaces.

Its function is the production and distribution of chilled water to the customer's connection point and with internal distribution to 156 subcustomers (commercial users).

It currently has an installed capacity of 1410 TR-hour and consists of two electric chillers and one absorption chiller.

La Alpujarra Thermal District

EPM Medellin – Colombia

This institutional type project has an installed capacity of 3.600 TR-hour, providing cooling to different public buildings in the city of Medellín: Antioquia Governorate, Medellín Municipality Building and Dian Building, Antioquia section.

Using a gas-based water cooling system, it is distributed through underground pipes, replacing the traditional air conditioning system, in the public buildings of the La Alpujarra complex.